1. Introduction
At Medivanced, your privacy is our top priority. We are committed to protecting your personal and health information and maintaining transparency about how we collect, use, and safeguard your data.
This Privacy Policy explains how we handle your information when you visit our website, use our services, or interact with us in any way.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following types of information to deliver, improve, and secure our services:
a. Personal Information
- Name, address, phone number, and email address
- Job title or professional credentials (for providers and clients)
- Billing and payment information
b. Protected Health Information (PHI)
As a medical billing and healthcare service provider, we may collect or process PHI in compliance with HIPAA.
This may include:
- Patient names, medical record numbers, insurance details
- Diagnoses, treatments, and procedure codes
- Provider and facility information
c. Technical & Usage Data
- IP address, browser type, and operating system
- Date/time of visit and pages accessed
- Device information, cookies, and analytics data
d. Communication Data
- Inquiries or messages submitted via our contact forms or email
- Support requests, client communications, and surveys
3. How We Use Your Information
We use the collected information to:
- Provide and manage medical billing and RCM services
- Verify client identities and manage accounts
- Process claims, payments, and reimbursements
- Communicate with clients, partners, and service users
- Improve our website, services, and client experience
- Ensure compliance with HIPAA, GDPR, and other regulations
- Detect, prevent, and investigate fraud or security issues
4. Legal Bases for Processing (GDPR Compliance)
For clients or users in the European Union (EU), we rely on the following lawful bases for processing:
- Contractual necessity: to deliver our services
- Legal obligation: to comply with healthcare and data protection laws
- Legitimate interests: to enhance operations and prevent fraud
- Consent: for optional marketing or cookies
5. HIPAA Compliance
Medivanced is a HIPAA-compliant medical billing company.
We implement all required administrative, physical, and technical safeguards to:
- Protect the confidentiality, integrity, and availability of PHI
- Prevent unauthorized access or disclosure
- Ensure all employees and business associates follow HIPAA guidelines
6. How We Share Information
We do not sell or rent your personal data.
We may share information only in the following situations:
- With authorized employees and contractors who need it for work purposes
- With healthcare providers, payers, and clearinghouses to facilitate billing
- With third-party vendors (IT, hosting, analytics) under strict data protection agreements
- When required by law, regulation, or valid legal process
- In the event of a business merger or acquisition (with prior notice)
7. Data Security
We use industry-standard safeguards to protect your information, including:
- Data encryption (in transit and at rest)
- Secure servers and firewalls
- Access controls and authentication
- Regular audits and vulnerability assessments
Despite these measures, no system is 100% secure; users share information at their own risk.
8. Data Retention
We retain information only as long as necessary for:
- Providing services
- Fulfilling legal or contractual obligations
- Resolving disputes and maintaining records
After retention periods expire, data is securely deleted or anonymized.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and obtain a copy of your data
- Request correction or deletion of inaccurate data
- Withdraw consent for processing
- Restrict or object to processing under certain conditions
- Request data portability
To exercise these rights, please contact us at privacy@medivanced.com.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance website performance and security
- Analyze usage patterns
- Personalize content and user experience
You can modify your cookie preferences via your browser settings at any time.
11. Third-Party Links
Our website may include links to third-party websites or tools.
We are not responsible for the privacy practices or content of these sites.
We encourage you to review their privacy policies before providing personal information.
12. Children’s Privacy
Our services are not intended for children under 13.
We do not knowingly collect or process information from minors.
If you believe we have done so inadvertently, please contact us immediately.
13. International Data Transfers
If you access our site or use our services from outside the United States, your data may be transferred to and processed in the U.S.
We ensure such transfers comply with applicable data protection laws through appropriate safeguards.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect new legal, technical, or operational requirements.
The “Effective Date” above indicates the most recent revision.
We encourage you to review this page periodically.
15. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy, please contact us:
Medivanced Medical Billing Company
📍 22th Streets, Colorado
📧 info@medivanced.com